Customer reports
“Our invite link has expired.”
Acme · support conversation
Invited teammates can’t join
Acme · linked issue
“The export keeps timing out.”
Harbor · shared by the team
nine
Add Nine to Slack
An AI coworker that learns
how your team works.
Give Nine work across your tools. It learns from experience and your feedback, checks better methods, and reuses what works.
No model training on your data.
How Nine improves its working methods
Morgan in Slack
What should we fix before the next release?
Here’s what came up in support, GitHub, and team discussions.
From your connected toolsScattered reports become a starting point for the release review.
More reports.
Same problem.
Reviewing its own work, Nine notices that the support thread and GitHub issue describe the same incident.
Counting them separately would distort the priorities. Your feedback can surface gaps, too.
Follow the evidence
Expired invites · Acme
“Our invite link has expired.”
↳ Invited teammates can’t join
Same customer. Same incident. Two reports.
Export timeout · Harbor
A separate problem, still kept in view.
The support conversation links to the GitHub issue.
Experience and observation reveal what needs to change.
Count the impact.
Not the messages.
The method collected reports without checking how they relate.
Nine adds steps to group related reports and identify affected customers before recommending priorities.
Release review method
v1 → v2- Gather customer reports
- Group reports about the same problemAdded
- Identify distinct affected customersAdded
- Assess impact and urgency
- Recommend priorities with sources
An observation becomes a change to the method.
Check the change
against the work.
Nine checks each group against the original conversations and issues.
Related reports belong together. Distinct problems must stay separate.
Evaluate before reuse
The invite reports describe one incident
The linked sources confirm the connection.The export problem stays separate
A shared customer would not make it the same issue.Every report is still accounted for
Customer identities and sources stay attached.
Nine evaluates the change before using it again.
Morgan in Slack
What’s changed for the next release?
Juniper now reports export timeouts too. Using the checked method, that adds an affected customer—not just another message.
New information, checked againFix export timeouts first
Exports · Harbor + Juniper
Both customers are blocked from getting their data. Investigate the timeout before release.
Invites · Acme
One affected customer, with linked reports. Keep the invite fix on the release list.
Sources: current support conversations · linked issues · team discussions
Fresh work uses the verified method—and creates more experience to learn from.
What will you
hand off?
Nine is a general-purpose AI agent for your team. Bring it a question, a one-off task, or work that comes around every week.
Research
“Compare these vendors against our requirements.”
Vendor shortlist
- Vendor A
- Meets the access requirements. Annual contract only.
- Vendor B
- Flexible billing. Audit log coverage needs confirmation.
Trade-offs and open questions, with source references.
Engineering
“Investigate this bug and prepare a tested fix.”
Proposed webhook fix
Check the event ID before processing a repeated delivery.
- Duplicate events handled once
- Failed deliveries can still retry
A proposed patch and test results, ready for code review.
Customer work
“Turn this call into a follow-up and update the account.”
Follow-up + account note
- Email draft
- “Thanks for the call. Here’s the pilot plan and the open question on SSO.”
- Account updated
- Pilot scope, SSO question, and next meeting recorded.
A draft to review, with the account context kept up to date.
Illustrative requests and results.
Explore use casesYour feedback.
Part of how
Nine works.
One teammate asks. Another adds a correction or explains what a useful result needs. Nine uses that feedback to guide the work, within the context they’re allowed to share.
Morgan
Put the decisions first, and keep the background short.
Done. The brief now opens with the owner decision and next actions. The supporting references are still there.
Alex
What’s stopping us from confirming the date?
The support handoff needs an owner. Once your team confirms that and reviews the release checks, you can decide on the date.
Illustrative shared conversation.
Already part of
your working world.
Nine works across connected tools, browsers, and computers. Start in Slack, connect the context it needs, and agree the actions it can take.
SlackGitHub
Google DriveIntercom
HubSpot
GmailYour admin controls access for the company, teams, and individual conversations.
Explore integrationsA few things
worth knowing.
What does “learning” mean?
Nine learns from its own observations and experience, as well as your feedback. It examines how a task ran and what the result shows, then uses that evidence to improve its working methods: which steps to take, which tools to use, and how to check the result. It evaluates changes before reusing a method on similar tasks.
Will every task get better or cheaper?
Not necessarily. A verified method can reduce repeated effort on suitable tasks, but each new result still needs checking. Reliability and cost benefits depend on the task. There is no promise of improvement on every run or a lower total bill.
Can I just ask Nine a question?
Yes. Questions, one-off tasks, and follow-ups are all first-class uses. You don’t need to set up an automation. A schedule or supported webhook is there when you want work to start automatically.
Does Nine do the work, or suggest the steps?
Nine brings back the research, draft, brief, or proposed code change. Agree the endpoint and access first: a draft is different from a sent email, and a proposed change is different from a merged release.
Who controls what Nine can access?
Your admin controls connections and access boundaries. Nine works with the context and permissions appropriate to each person or group. Shared team context doesn’t automatically expose private conversations.
Does learning mean training models on our data?
No. Nine uses the context it is authorised to access to do the work and evaluate its methods. This doesn’t involve training models on your conversations, files, or code.
How do we get started?
Add Nine to Slack, choose your workspace, and review the requested permissions. Connect the relevant tools and start with one useful task. If your team uses Microsoft Teams, talk to us about onboarding.
Start with a task.
Build on what works.
Give Nine useful work. Review the result. Help shape the next approach.