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Datadog and Intercom.
A more connected handoff.

Give Nine access to Datadog and Intercom and delegate work across the connected tools. You choose the accounts and actions it can use.

DatadogIntercom
Add Nine to Slack Explore the work

What can Nine do here?

Explore the available capabilities. Actions depend on your connected accounts and the access you grant.

Datadog

Understand what is happening

  • Investigate signals across your services

    Search logs and traces, aggregate log data, and query metrics to assemble a focused incident brief.

  • Map the operational context

    Read hosts, APM services, service dependencies, incidents, monitors, and events around a problem.

Improve the next response

  • Maintain dashboards and monitors

    Create or update dashboards and alert monitors, and manage downtime or muting for planned work.

  • Track reliability checks

    Inspect service-level objectives and synthetic tests, and create new objectives or API checks.

  • Coordinate on-call coverage

    Read and update schedules, escalation policies, notification rules, and team routing.

Intercom

Understand the customer request

  • Read customer conversations

    Find support conversations and retrieve their messages and details.

  • Look up customer contacts

    Find the contact behind a request and retrieve the available customer details.

  • Gather company and ticket context

    Retrieve company records, tickets, notes, tags, and available call transcripts for a complete support brief.

Carry support work forward

  • Add contact notes

    Save an internal note on a contact using the note-writing access you grant.

  • Tag contacts

    Apply an existing tag to a contact to help your team organise follow-up.

  • Reply, assign, and maintain conversations

    Send supported replies, assign conversations, update their state, and create or maintain tickets.

Keep customer knowledge useful

  • Maintain help content

    Create or update articles, collections, help-centre sections, and supported internal knowledge content.

  • Keep customer records current

    Maintain contacts, company associations, custom data, and customer event context.

Connect the context. Agree the handoff.

Datadog

Connect your Datadog organisation during onboarding and choose the investigation, monitoring, and configuration actions Nine can use.

Intercom

Connect the relevant Intercom workspace through Composio during onboarding. Choose the conversation, contact, ticket, and knowledge actions Nine can use.

Keep access scoped.

Connecting tools does not give everyone access to everything. Nine works within the context and actions authorised for the person or team it is working with.

What would you like Nine to do across Datadog and Intercom?

Start with one useful task. Connect the context Nine needs, and bring the result back to your team.

Add Nine to Slack Talk to the founder

Your first
useful handoff.

Join the early-access list. Tell us what you’d like Nine to do and which tools it needs.

No purchase commitment. This joins the list; it doesn’t create an account or book a call.