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Facebook and Intercom.
A more connected handoff.

Give Nine access to Facebook and Intercom and delegate work across the connected tools. You choose the accounts and actions it can use.

FacebookIntercom
Add Nine to Slack Explore the work

What can Nine do here?

Explore the available capabilities. Actions depend on your connected accounts and the access you grant.

Facebook

Publish and maintain your Page

  • Put content in front of your audience

    Create text, photo, multi-photo, and video posts on the connected Page.

  • Manage scheduled and existing posts

    Review scheduled posts, change their timing, publish them, or update existing content.

Stay close to your audience

  • Follow up on conversations

    Read Page conversations and comments, send messages, and respond where your account has access.

  • Review what is working

    Retrieve Page and post insights, reactions, and published content to prepare a campaign update.

Intercom

Understand the customer request

  • Read customer conversations

    Find support conversations and retrieve their messages and details.

  • Look up customer contacts

    Find the contact behind a request and retrieve the available customer details.

  • Gather company and ticket context

    Retrieve company records, tickets, notes, tags, and available call transcripts for a complete support brief.

Carry support work forward

  • Add contact notes

    Save an internal note on a contact using the note-writing access you grant.

  • Tag contacts

    Apply an existing tag to a contact to help your team organise follow-up.

  • Reply, assign, and maintain conversations

    Send supported replies, assign conversations, update their state, and create or maintain tickets.

Keep customer knowledge useful

  • Maintain help content

    Create or update articles, collections, help-centre sections, and supported internal knowledge content.

  • Keep customer records current

    Maintain contacts, company associations, custom data, and customer event context.

Connect the context. Agree the handoff.

Facebook

Connect the Facebook account with access to your Pages during onboarding and choose the publishing, messaging, and insight actions Nine can use.

Intercom

Connect the relevant Intercom workspace through Composio during onboarding. Choose the conversation, contact, ticket, and knowledge actions Nine can use.

Keep access scoped.

Connecting tools does not give everyone access to everything. Nine works within the context and actions authorised for the person or team it is working with.

What would you like Nine to do across Facebook and Intercom?

Start with one useful task. Connect the context Nine needs, and bring the result back to your team.

Add Nine to Slack Talk to the founder

Your first
useful handoff.

Join the early-access list. Tell us what you’d like Nine to do and which tools it needs.

No purchase commitment. This joins the list; it doesn’t create an account or book a call.