nineAdd Nine to Slack

Intercom and Slack.
A more connected handoff.

Give Nine access to Intercom and Slack and delegate work across the connected tools. You choose the accounts and actions it can use.

IntercomSlack
Add Nine to Slack Explore the work

What can Nine do here?

Explore the available capabilities. Actions depend on your connected accounts and the access you grant.

Intercom

Understand the customer request

  • Read customer conversations

    Find support conversations and retrieve their messages and details.

  • Look up customer contacts

    Find the contact behind a request and retrieve the available customer details.

  • Gather company and ticket context

    Retrieve company records, tickets, notes, tags, and available call transcripts for a complete support brief.

Carry support work forward

  • Add contact notes

    Save an internal note on a contact using the note-writing access you grant.

  • Tag contacts

    Apply an existing tag to a contact to help your team organise follow-up.

  • Reply, assign, and maintain conversations

    Send supported replies, assign conversations, update their state, and create or maintain tickets.

Keep customer knowledge useful

  • Maintain help content

    Create or update articles, collections, help-centre sections, and supported internal knowledge content.

  • Keep customer records current

    Maintain contacts, company associations, custom data, and customer event context.

Slack

Work from team context

  • Read channels and threads

    Retrieve accessible conversation history, replies, channel details, and shared files for a focused team brief.

  • Find the right people

    Read workspace profiles and user groups to identify the teammate or audience a handoff needs.

Follow through in the conversation

  • Post and maintain team updates

    Send channel or thread messages, schedule updates, and maintain messages, reactions, pins, or bookmarks.

  • Share files and working documents

    Upload supported files and create or update Slack canvases for a useful team deliverable.

  • Organise the workspace and next steps

    Maintain channel membership, work with Slack lists, and use supported workflow actions.

A useful place to start.

Illustrative requests and deliverables, grounded in the context these tools provide.

Weekly team brief

GitHub delivery updates and Intercom support context, brought together in a decisions-first Slack brief.

Example result: The GitHub release checks are ready for review. The Intercom handoff still needs an owner before the launch date is confirmed.

Connect the context. Agree the handoff.

Intercom

Connect the relevant Intercom workspace through Composio during onboarding. Choose the conversation, contact, ticket, and knowledge actions Nine can use.

Slack

Connect your Slack workspace through an authorised bot during onboarding and choose the channels and scopes Nine can use.

Keep access scoped.

Connecting tools does not give everyone access to everything. Nine works within the context and actions authorised for the person or team it is working with.

What would you like Nine to do across Intercom and Slack?

Start with one useful task. Connect the context Nine needs, and bring the result back to your team.

Add Nine to Slack Talk to the founder

Your first
useful handoff.

Join the early-access list. Tell us what you’d like Nine to do and which tools it needs.

No purchase commitment. This joins the list; it doesn’t create an account or book a call.