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Datadog and Zendesk.
A more connected handoff.

Give Nine access to Datadog and Zendesk and delegate work across the connected tools. You choose the accounts and actions it can use.

DatadogZendesk
Add Nine to Slack Explore the work

What can Nine do here?

Explore the available capabilities. Actions depend on your connected accounts and the access you grant.

Datadog

Understand what is happening

  • Investigate signals across your services

    Search logs and traces, aggregate log data, and query metrics to assemble a focused incident brief.

  • Map the operational context

    Read hosts, APM services, service dependencies, incidents, monitors, and events around a problem.

Improve the next response

  • Maintain dashboards and monitors

    Create or update dashboards and alert monitors, and manage downtime or muting for planned work.

  • Track reliability checks

    Inspect service-level objectives and synthetic tests, and create new objectives or API checks.

  • Coordinate on-call coverage

    Read and update schedules, escalation policies, notification rules, and team routing.

Zendesk

Understand the support request

  • Gather ticket and customer context

    Search tickets, read conversations and attachments, and retrieve user or organisation details.

  • Review queue and service performance

    Read views, ticket counts, metrics, audits, satisfaction ratings, and available SLA context.

  • Find relevant help content

    Search accessible help-centre articles and retrieve supporting content for a response.

Carry the request forward

  • Create, reply to, and update tickets

    Add tickets or replies, maintain status and tags, apply macros, and prepare the next owner’s handoff.

  • Maintain support operations

    Work with views, triggers, automations, ticket fields, custom objects, and customer records.

Connect the context. Agree the handoff.

Datadog

Connect your Datadog organisation during onboarding and choose the investigation, monitoring, and configuration actions Nine can use.

Zendesk

Connect your Zendesk account during onboarding and choose the ticket, customer, and support-operations actions Nine can use.

Keep access scoped.

Connecting tools does not give everyone access to everything. Nine works within the context and actions authorised for the person or team it is working with.

What would you like Nine to do across Datadog and Zendesk?

Start with one useful task. Connect the context Nine needs, and bring the result back to your team.

Add Nine to Slack Talk to the founder

Your first
useful handoff.

Join the early-access list. Tell us what you’d like Nine to do and which tools it needs.

No purchase commitment. This joins the list; it doesn’t create an account or book a call.