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Google Forms and Zendesk.
A more connected handoff.

Give Nine access to Google Forms and Zendesk and delegate work across the connected tools. You choose the accounts and actions it can use.

Google FormsZendesk
Add Nine to Slack Explore the work

What can Nine do here?

Explore the available capabilities. Actions depend on your connected accounts and the access you grant.

Google Forms

Prepare the intake

  • Create and update forms

    Create a form and use supported batch updates to shape its questions, content, and settings.

  • Manage publication

    Update form publishing settings when the questions are ready for respondents.

Work with the answers

  • Read and summarise responses

    Retrieve individual or collected responses to prepare feedback summaries and intake handoffs.

  • Set up response watches

    Create and maintain form watches as part of an agreed notification setup.

Zendesk

Understand the support request

  • Gather ticket and customer context

    Search tickets, read conversations and attachments, and retrieve user or organisation details.

  • Review queue and service performance

    Read views, ticket counts, metrics, audits, satisfaction ratings, and available SLA context.

  • Find relevant help content

    Search accessible help-centre articles and retrieve supporting content for a response.

Carry the request forward

  • Create, reply to, and update tickets

    Add tickets or replies, maintain status and tags, apply macros, and prepare the next owner’s handoff.

  • Maintain support operations

    Work with views, triggers, automations, ticket fields, custom objects, and customer records.

Connect the context. Agree the handoff.

Google Forms

Connect your Google account during onboarding and choose the form-editing and response-reading actions Nine can use.

Zendesk

Connect your Zendesk account during onboarding and choose the ticket, customer, and support-operations actions Nine can use.

Keep access scoped.

Connecting tools does not give everyone access to everything. Nine works within the context and actions authorised for the person or team it is working with.

What would you like Nine to do across Google Forms and Zendesk?

Start with one useful task. Connect the context Nine needs, and bring the result back to your team.

Add Nine to Slack Talk to the founder

Your first
useful handoff.

Join the early-access list. Tell us what you’d like Nine to do and which tools it needs.

No purchase commitment. This joins the list; it doesn’t create an account or book a call.