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Microsoft Outlook and Zendesk.
A more connected handoff.

Give Nine access to Microsoft Outlook and Zendesk and delegate work across the connected tools. You choose the accounts and actions it can use.

Microsoft OutlookZendesk
Add Nine to Slack Explore the work

What can Nine do here?

Explore the available capabilities. Actions depend on your connected accounts and the access you grant.

Microsoft Outlook

Handle the correspondence

  • Read messages and attachments

    Retrieve mailbox messages, conversation context, and available attachments for a brief or reply.

  • Prepare replies and organise mail

    Create drafts, replies, and forwards, send supported messages, and manage folders or email rules.

Coordinate the next conversation

  • Work with calendars and invitations

    Read calendar events, create or update meetings, and accept, decline, or cancel invitations.

  • Keep contact information current

    Read and maintain contacts and contact folders so correspondence uses the right details.

Zendesk

Understand the support request

  • Gather ticket and customer context

    Search tickets, read conversations and attachments, and retrieve user or organisation details.

  • Review queue and service performance

    Read views, ticket counts, metrics, audits, satisfaction ratings, and available SLA context.

  • Find relevant help content

    Search accessible help-centre articles and retrieve supporting content for a response.

Carry the request forward

  • Create, reply to, and update tickets

    Add tickets or replies, maintain status and tags, apply macros, and prepare the next owner’s handoff.

  • Maintain support operations

    Work with views, triggers, automations, ticket fields, custom objects, and customer records.

Connect the context. Agree the handoff.

Microsoft Outlook

Connect your Outlook account during onboarding and choose the mail, calendar, and contact actions Nine can use.

Zendesk

Connect your Zendesk account during onboarding and choose the ticket, customer, and support-operations actions Nine can use.

Keep access scoped.

Connecting tools does not give everyone access to everything. Nine works within the context and actions authorised for the person or team it is working with.

What would you like Nine to do across Microsoft Outlook and Zendesk?

Start with one useful task. Connect the context Nine needs, and bring the result back to your team.

Add Nine to Slack Talk to the founder

Your first
useful handoff.

Join the early-access list. Tell us what you’d like Nine to do and which tools it needs.

No purchase commitment. This joins the list; it doesn’t create an account or book a call.